The Customer Care Accelerator (CCA) R1 for Microsoft Dynamics CRM4.0 focuses on delivering contact center enabling functionality, such as the ability to create unique data elements from disparate line of business applications and displaying it in a single user interface.
The accelerator in conjunction with User Interface Integration (UII) for Microsoft Dynamics CRM can be leveraged to deliver a composite Agent Desktop Application as shown below:
In this article I will be concentrating on the WPFCAB source code configuration, which is the next step of installing CCA.
After installing Customer Care Accelerator from
it will create a Microsoft UII folder which will contain the below folders as shown:
According to the deployment guide named “CCA Deployment Guide” present in the path : C:\Program Files (x86)\Microsoft Uii\CCA\Documentation\CCA Deployment Guide
,defines all the steps to modify configuration and build the UII solution.
The WPFCAB Source code can be downloaded from the below Url:
The objective of modifying the solution is to build the solution successfully and get a modified Microsoft.Practices.CompositeUI.Windows.dll.
Last week for a project, I installed CCA R1 for CRM 4 and so also had to modify the solution by changing number of methods and removing some references to build the solution successfully.
Since I have the modified Microsoft.Practices.CompositeUI.Windows.dll ,so thought of sharing with you all to make the deployment of CCA R1 on CRM 4.0 easier.Download the file from the below link and rename it as Microsoft.Practices.CompositeUI.Windows.dll.
Now you just need to paste the modified dll in the following path:
Hope this dll builds your solution successfully too and help to make the deployment easier for all of you.