Customer Care Accelerator (CCA) for CRM 2011 (Part 2 – Hosting Bing as Web Hosted Control)

As I have already covered installation and configuration in part 1 of the post, let’s take a little step further with a simple example in which we will host Bing inside Agent Desktop in a new tab as a Web Hosted Control.

Open the CRM organization.

Go to UII Settings à Create a new UII Hosted Applications

Specify the following values for the new UII hosted application record

Hosted Application Type
à Web Hosted Application

Application is Global
à Checked (To make it appear in the Agent desktop when it loads)

URL
à URL of the Bing search page.

Save the record and run the AgentDesktop.exe.

We can see the Bing search page hosted inside the Agent Desktop.

This was very simple example. As we move forward we’d look into more complex and real world scenarios.

Hope it helps.

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